Give your users a good reason for filling out the form — and it make it easy to do so.
Some UX best practices when you’re designing your form include:
- Keep your fields aligned in one column — it’s easier to read.
- Arrange your fields from easiest to hardest: If a user starts with their name and email, they’ve already begun the form, and once they’re committed, they’ll finish the form.
- Place your labels on top of rather than next to the fields — it increases the number of forms completed.
- Group related fields together or break your form up into multiple steps: Multiple steps will almost always increase completion.
- Remove fields that are not essential: Expedia found that they lost $12 million a year by asking one additional question.
- Give your users a reason to fill out a form: Labeling a form “Get Sales Tips in Your Inbox” vs. “Sign Up” has a greater chance of users actually filling out the form.
- Example: Zendesk does a good job as they’ve broken their registration form into multiple steps. Each step only has two questions and they saved the personal information for the last step — by then the user has already gone through several steps and will likely finish the form.
– Sylvia Foerster, Creative Director
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